About us

 

Contact Policy

We value open and transparent communication with our customers. Below is our contact policy to ensure your inquiries are handled promptly and effectively.

Customer Support Hours

  • Monday - Friday: 9:00 AM - 5:00 PM (Your Local Time)
  • Saturday: 10:00 AM - 3:00 PM (Your Local Time)
  • Sunday & Holidays: Closed

We will respond to all inquiries received outside these hours on the next business day.

How to Contact Us

  1. Email Support
    • Email us at [support@evershopright.com].
    • Typical response time: 24-48 hours.
  2. Live Chat (if applicable)
    • Available on our website during business hours.
    • Visit [insert website link] and click the chat icon in the bottom corner of the page.
  3. Contact Form
    • Submit your inquiry through our contact form at [insert link].
    • Typical response time: 24-48 hours.
  4. Phone Support (if applicable)
    • Call us at [insert phone number] during business hours.
    • If we’re unable to answer, please leave a message with your name, order number (if applicable), and the reason for your call.

Information We Need

To expedite your inquiry, please provide the following details:

  • Your full name.
  • Order number (if applicable).
  • A clear description of your question or concern.
  • Photos or documents, if needed, to support your inquiry (e.g., defective item, wrong order).

Communication Guidelines

We are committed to maintaining a respectful and professional environment. We kindly ask that all communication with our team remain courteous. Aggressive, inappropriate, or disrespectful behavior may result in limited communication options.

Escalation Process

If your concern requires further attention or resolution, you can request to escalate your inquiry. Our management team will review the issue and respond within [insert timeframe, e.g., 3-5 business days].

Feedback and Suggestions

We love hearing from you! If you have feedback or suggestions on how we can improve, please email us at [support@evershopright.coml].

Updates to Our Contact Policy

This policy is subject to updates to better serve you. Please refer to this page regularly for the latest information.

Questions?

If you have any questions about our contact policy, feel free to reach out to us through any of the above method